Return Policy

Everyone at Pluqis is committed to making sure customers are satisfied with our products and happy with their purchases. In the event that your product is not what you expected, you are free to return it within 30 days of your purchase date, no questions asked.

We keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us.

So just how can we do this? That answer is easy. Pluqis is committed to providing products of the highest quality on the market. We take great pride in our merchandise and are very confident that customers will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.

NO QUESTIONS ASKED MEANS NO QUESTIONS ASKED

In case you still have doubts about how easy our return process is, we have included a list of acceptable reasons to return one of our products (not an exhaustive list). You can send your product back if:

  • You don't like the quality of the product for any reason
  • You buy it as a birthday gift for your girlfriend but she breaks up with you
  • You "accidentally" drop your product and cause breakage or rendered the product useless to you
  • Your product came in defected or damaged due to shipping or manufacturing
  • Zombie apocalypse (please find a safe place to hide first)

HOW TO MAKE A RETURN

While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:

  • Email info@pluqis.com or call us toll free at 1-800-410-2379 to get an RMA number  
      • Before a return can be processed, we need to verify the purchase was made on Pluqis.com.
          • If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products.
              • We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
              • Repackage your return and include the original receipt
                  • Every Pluqis order is shipped with a receipt that is included in the package.
                    • Write the RMA number on the original receipt, making sure to include it in the box with your item to be returned.
                  • Ship the package back to the Pluqis Returns Department via USPS, UPS, or FedEx To:
                  Pluqis Returns Department
                  8630-M Guilford Rd., Suite 124
                  Maryland, MD 21046

                  CHARGES AND CREDITS

                  Shipping charges - Customers are responsible for shipping costs back to Pluqis.com. However, Pluqis will refund 100% of what you paid us.  We will not deduct our original shipping charges out of your refund.

                  Receiving your refund - Pluqis.com does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.

                  DAMAGED OR INCORRECT ORDERS

                  If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.

                  Please call toll free at (844) 475-8747 or email info@pluqis.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.

                  Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.